General Policy
General ordering terms and conditions
As all our services are bespoke, all orders accepted by us are final and should be checked for error by the customer prior to placing the order. Where genuine customer error can be shown and there is the facility to recover any external costs we will consider refund on a case by case basis.
Domains have individual policies depending on the individual registry, please refer to the Domains menu to view these additional policies.
Complaints
In the unlikely event of an issue, please raise a support request via your billing account. We will review your issue by the close of the next working day. In the very unlikely event that you need to escalate the issue further, we will advise you of the relevant next steps.
Abuse
If you are suffering abuse from one of our systems (or a customer hosted on one of our systems) please raise a support ticket with full relevant details (timestamps in UTC, IP addresses and domain names) and we will investigate (usually by the close of the next working day). Non customers can raise a support ticket by emailing support@monaghan.co.uk