General Policy

General ordering terms and conditions

As all our services are bespoke, all orders accepted by us are final and should be checked for error by the customer prior to placing the order. Where genuine customer error can be shown and there is the facility to recover any external costs we will consider refund on a case by case basis.

Domains have individual policies depending on the individual registry, please refer to the Domains menu to view these additional policies.

Complaints

In the unlikely event of an issue, please raise a support request via your billing account. We will review your issue by the close of the next working day. In the very unlikely event that you need to escalate the issue further, we will advise you of the relevant next steps.

Abuse

If you are suffering abuse from one of our systems (or a customer hosted on one of our systems) please raise a support ticket with full relevant details (timestamps in UTC, IP addresses and domain names) and we will investigate (usually by the close of the next working day). Non customers can raise a support ticket by emailing support@monaghan.co.uk

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Ecommerce Accounting

Do you need to link your e-commerce system with your accounts? We have written a system to integrate with the KashFlow accounting system. Take a look at KF Sync for further information.

We also produce bespoke integrations for KashFlow

Contact Us for further information.

Ecommerce Integration

Do you need to link your e-commerce system with your warehouse or stock management systems? We have written integrations with a number of popular e-commerce systems.

We also produce bespoke integrations for e-commerce systems

Contact Us for further information.